Refund & Returns Policy
At HartCo Consultancy we pride ourselves on offering a personal, transparent and professional art buying experience. Our team supports you from your first enquiry through to delivery and aftercare.
How It Works — Buying Artwork With HartCo
Step 1 — Initial Consultation
Speak with one of our consultants about your collection goals, preferred artists, budget and requirements.
Step 2 — Artwork Sourcing
We source suitable artworks through our trusted network of artists, publishers, galleries and private collections.
Step 3 — Quotation & Payment
Once you choose your artwork, we provide confirmation of price, availability, delivery and payment details.
Step 4 — Artwork Preparation
Your artwork is professionally checked, prepared and packaged before dispatch.
Step 5 — Delivery
We arrange insured delivery using trusted couriers and specialist art handlers where required.
Step 6 — Ongoing Support
We continue supporting clients with collection advice, future acquisitions and artwork enquiries.
Refunds & Returns
Cancellations
If you wish to cancel before dispatch please contact us immediately. Where possible we will cancel your order and arrange a refund.
Damaged Artwork
If artwork arrives damaged please contact us within 48 hours, provide photographs and keep all packaging while we resolve the issue.
Incorrect Artwork
If the artwork received differs from your order we will arrange a suitable resolution including replacement or refund where appropriate.
Change Of Mind
As many artworks are original or specially sourced, change-of-mind refunds may not always be possible once acquisition has started.
Refund Process
- Contact HartCo Consultancy
- Provide order details
- Your request will be reviewed
- Approved refunds return to the original payment method
- Processing usually takes 5–10 business days
